FAQ – Frequently Asked Questions

[vc_row css=”.vc_custom_1511512592506{margin-top: 50px !important;}”][vc_column][vc_column_text]

Frequently Asked Questions

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

Where Do We Ship?

[/vc_column_text][vc_column_text]

1. Australia
2. Austria
3. Belgium
4. Brazil
5. Canada
6. Denmark
7. Finland
8. France*
9. Germany
10. Greece
11. Hong Kong
12. Hungary
13. Ireland
14. Indonesia (currently in a trial run)
15. Israel
16. Italy
17. Japan
18. Kazakhstan (currently in a trial run)
19. Korea
20. Luxembourg
21. Malaysia
22. Mexico
23. Netherlands
24. New Zealand
25. Norway
26. Poland
27. Portugal
28. Russia
29. Saudi Arabia
30. Singapore
31. Spain
32. Sweden
33. Switzerland
34. Thailand (currently in a trial run)
35. Turkey
36. Ukraine
37. United Kingdom**
38. United States***
39. Vietnam (currently in a trial run)

* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** United States: Packages can be shipped to all states, territories and military addresses within the United States.[/vc_column_text][vc_separator][vc_column_text]

How Do We Ship?

[/vc_column_text][vc_column_text]We have partnered with difference manufactures and brands. To make shipping efficient optimize the shipping time. Currently, all item will get ship each individualy. Unless, it is from the same manufacture. For that reason per order might have multiple tracking number. Also, we always choose the shipping service that offer tracking.

Of course there are some country the shipping company does not offer tracking service. To avoid any chance of missing package. We might cancel the order and offer refund in full.[/vc_column_text][vc_separator][vc_column_text]

Order Processing Time

[/vc_column_text][vc_column_text]Usually take 3 – 5 business days to process an order.[/vc_column_text][vc_separator][vc_column_text]

Average Shipping Time

[/vc_column_text][vc_column_text]Brazil: 20 to 30 business days

Mexico: 20 business days

Vietnam: 5-7 business days

Russia, Ukraine and Saudi Arabia: 7-15 business days

All other supported countries: 7-10 business days

You Can Track Your Order Here[/vc_column_text][vc_separator][vc_column_text]

Return & Refund

[/vc_column_text][vc_column_text]We looking to provide best possible product offers and services to our customers. We hope that you are happy with every purchase that you have make. If happen that you like to return some items. Please Read Our Return Policy Below. We will do our best to to assist you.

Retunable Items

1. Items can be returned/refunded within 30 days or according the specified days on product description. Must meet criteria below:
   1. Faulty items/Broken on Arrivals.
   2. Items received in the incorrect Size or Colors.

[/vc_column_text][vc_separator][vc_column_text]

Customs Duty Taxes | Tariffs

[/vc_column_text][vc_column_text]We are not responsible for any customs duty taxes/tariffs.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1510196070513{margin-top: 50px !important;}” el_class=”still-ques”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][tbay_title_heading title=”Still question?” buttons=”btn-default btn-outline” buttons2=”btn-default btn-outline”][vc_column_text]Send us a message. We will get back to you as soon as possible. Usually within 24 hours.[/vc_column_text][contact-form-7 id=”559″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row]